I can remember almost 8=9 years ago when a bus driver was taking me home to Whalan when the driver straight passed Bulolo Drive, Whalan and drove onto the end of Belmore Drive, approaching Woodstock Road.
I then indicated to the driver that the driver missed the turn. The bus driver became so embarrassed that I was asked if it was alright to miss Bulolo Drove up to Karangi Road, Whalan and back onto Bulolo Drive Whalan past Whalan Shops. I assumed no one would miss any stops and the bus driver followed. I accepted the drivers apology we had a laugh.
Every time I see this bus driver the driver smiles as if embarrassed - I always call the dirver, 'Hi 'boss' and the driver knows what I am talking about. It wasn't a situation that I should cause complain next day - problem came and problem was fixed!
Showing posts with label SOBS Bus Drivers. Show all posts
Showing posts with label SOBS Bus Drivers. Show all posts
Wednesday, October 6, 2010
Complimentary Bus Driver - Good News For Bus Driver GS5139
Happiness is what we all want to feel in our every day lives. Not everything in life makes us happy but we all make the best of our when we reach home surrounded by happy environments. Outside, we enjoy comfort with our friends and even our family. We we go to work happiness has to be created within when we receive our payroll payslip and it shows lots of money or we think so.
Yet getting us to work , visit our friends or even doing a little shopping, we tend to be unhappy waiting for the bus. We get excited when the bus reaches. We then put out our smokes ( if we smoke), check our watches for timing and ensure we have the right change for a quick trip to Mount Druitt. Now from here we depend on customer services of bus drivers no matter what time of the day.
Usually my expectations are very dismal of bus drivers as they look underpaid, grumpy and feel like it is not the job they wanted to end up and be. Yet, in their field they are professionals and they have duty of care to customers and to them selves as well as other vehicles.
Bus driver GS5139 on Busways Buses, I have found is extremely friendly, courteous and has exceptional skills as a driver who can ensure 90 percent of his customers are happy. What h=does he do - it is very simple - a simple ' Good Morning', and ,'Have a nice day! before I even say it is incedible. Not an overwhelming smile that a smile that send s the right message to commuters, that makes the state of the day for commuters pleasant.
If I can turn the clock back thirty-five years or more when I used to catch buses and there was one exceptional driver called 'Pommy Chris' - he started off as a ticket conductor and always made sure children gave up seats for adults that needed it (specially free paying students). If a double-decker bus he would go upstairs and check if there was any seats available and then send people upstairs. He greeted you and provided the occasionall joke . When he became a bus driver he was even more polite collecting fares and providing tickets for commuters. He was know to other bus drivers as 'Too polite'! But you can never be be too polite.
What my message is or what I am trying to get across here if every bus driver was like Busways bus driver GS5139, then more commuters will get buses. People get upset but it is up to the bus driver to assess situations and make people happy. It would be nice if drivers could provide the 131500 phone numbers for complaints or even compliments. It makes my day when a driver makes you happy or smile to start your day.
I would even like bus drivers to have a microphone indicating certain important destinations they have reached! This keeps people interested.Thanking customers that they are using their service. The average driver doesn't like talking and yes I understand they are not allowed to talk while driving as that can cause an accident but when the bus is not in motion why not they be polite. I am polite to them I 'Thank' them for a safe journey. They kept me alive!!!
Maybe bus operators need to improve customer service, which will have more winning positives for them -
Yet getting us to work , visit our friends or even doing a little shopping, we tend to be unhappy waiting for the bus. We get excited when the bus reaches. We then put out our smokes ( if we smoke), check our watches for timing and ensure we have the right change for a quick trip to Mount Druitt. Now from here we depend on customer services of bus drivers no matter what time of the day.
Usually my expectations are very dismal of bus drivers as they look underpaid, grumpy and feel like it is not the job they wanted to end up and be. Yet, in their field they are professionals and they have duty of care to customers and to them selves as well as other vehicles.
Bus driver GS5139 on Busways Buses, I have found is extremely friendly, courteous and has exceptional skills as a driver who can ensure 90 percent of his customers are happy. What h=does he do - it is very simple - a simple ' Good Morning', and ,'Have a nice day! before I even say it is incedible. Not an overwhelming smile that a smile that send s the right message to commuters, that makes the state of the day for commuters pleasant.
If I can turn the clock back thirty-five years or more when I used to catch buses and there was one exceptional driver called 'Pommy Chris' - he started off as a ticket conductor and always made sure children gave up seats for adults that needed it (specially free paying students). If a double-decker bus he would go upstairs and check if there was any seats available and then send people upstairs. He greeted you and provided the occasionall joke . When he became a bus driver he was even more polite collecting fares and providing tickets for commuters. He was know to other bus drivers as 'Too polite'! But you can never be be too polite.
What my message is or what I am trying to get across here if every bus driver was like Busways bus driver GS5139, then more commuters will get buses. People get upset but it is up to the bus driver to assess situations and make people happy. It would be nice if drivers could provide the 131500 phone numbers for complaints or even compliments. It makes my day when a driver makes you happy or smile to start your day.
I would even like bus drivers to have a microphone indicating certain important destinations they have reached! This keeps people interested.Thanking customers that they are using their service. The average driver doesn't like talking and yes I understand they are not allowed to talk while driving as that can cause an accident but when the bus is not in motion why not they be polite. I am polite to them I 'Thank' them for a safe journey. They kept me alive!!!
Maybe bus operators need to improve customer service, which will have more winning positives for them -
- It will create more commuters to get bus buses.
- It may create great sense of community satisfaction confidence of bus services provided.
- It can create a safer and friendlier bus commuter community
- Could even reduce crime
- Create an outstanding sense of community pride
Friday, September 17, 2010
Here We Go - Another Delay For the Bus Drivers
Tonight, I was informed by a Westbus driver in relation future rock throwing incidents that cause any damage or harm to the bus or any commuters - the bus driver has to go directly to the nearest police station and complete and provide a report to the Police Station.
This now raises a couple of issues that I can think of one is that it will cause total disruption to the rest of the bus service and fore mostly The Police ( who are there to protect all members come of the community) will not come to where the incident is caused. What type off society are we coming too when police will not be able to attend rock throwing incidents for investigation so that the perpetrators are caught and the end punishment will fit the crime. So that the crime will not be done by this individual or another individuals.
This now raises a couple of issues that I can think of one is that it will cause total disruption to the rest of the bus service and fore mostly The Police ( who are there to protect all members come of the community) will not come to where the incident is caused. What type off society are we coming too when police will not be able to attend rock throwing incidents for investigation so that the perpetrators are caught and the end punishment will fit the crime. So that the crime will not be done by this individual or another individuals.
Friday, April 23, 2010
More Great Suggestions From Bus Drivers To Create The Fear Of Severe Consequences Of 'Rock Throwing'!
It really strikes me how there are so many people are concerned of the numerous 'rock throwing' incidents that occur around neighbourhoods. There are a lot of people placing thinking caps on their head.
I have spoken to one of the local press newspaper representatives and provided them with my opinion on what should be done. Yes, we can talk to the community police and they can spread the word to all the schools around the area and I am sure they are doing the best to prevent this from reoccurring.
Bus drivers are normally considered bus drivers - nothing else.Wrong they all are human and feelings like us. In fact I generally may a point of getting to know a driver and talking about our current issues that most driver consent with us on many issues. Tonight the 780 Westbus driver made a great suggestion - i wouldn't have thought of it. In relation for the passable idea of the press to do a cover story of the maximum penalty of rock throwing - it was suggested that the newspapers obtain actual photographs showing damaged buses as a result of rock throwing. These pictures may be obtained from either Busways or Westbus. Showing shocking damaged buses may make young children think twice and instill the fear actual 'rock throwing' preventing future damaged or even possable death.
We hope the local newspapers can take a lead from this!
I have spoken to one of the local press newspaper representatives and provided them with my opinion on what should be done. Yes, we can talk to the community police and they can spread the word to all the schools around the area and I am sure they are doing the best to prevent this from reoccurring.
Bus drivers are normally considered bus drivers - nothing else.Wrong they all are human and feelings like us. In fact I generally may a point of getting to know a driver and talking about our current issues that most driver consent with us on many issues. Tonight the 780 Westbus driver made a great suggestion - i wouldn't have thought of it. In relation for the passable idea of the press to do a cover story of the maximum penalty of rock throwing - it was suggested that the newspapers obtain actual photographs showing damaged buses as a result of rock throwing. These pictures may be obtained from either Busways or Westbus. Showing shocking damaged buses may make young children think twice and instill the fear actual 'rock throwing' preventing future damaged or even possable death.
We hope the local newspapers can take a lead from this!
Friday, March 26, 2010
Westbus 780 Bus Driver Agrees With Us And Cares Of Our Community
This evening when I cam back home on the Westbus 780 bus at around 8.30pm, I was talking to a Gasmata Resident and explained to them of the pending new service. This man said he would come over to our group meeting on 10th April.
The bus driver obviously overheard what I said and then said he agrees with our group that buses must be provided to all parts of the community especially the elderly - who he sees walks around the community struggling with walking - buses make life easier for people, for all people. The driver was stating what can you do about kids - it is hard to change them when they are young - even we were young once!
IT is so great to hear when drivers care of the community!
The bus driver obviously overheard what I said and then said he agrees with our group that buses must be provided to all parts of the community especially the elderly - who he sees walks around the community struggling with walking - buses make life easier for people, for all people. The driver was stating what can you do about kids - it is hard to change them when they are young - even we were young once!
IT is so great to hear when drivers care of the community!
Wednesday, March 24, 2010
Busways Driver on Free Shuttle From Blacktown Station to Westfields Blacktown Appreciates Our Group
This makes me happy when you here a single bus driver who was very pleasant speaking to me about how he appreciates people like myself to represent the public community.
He seemed to agree that Bidwill requires bus services on Sundays and also public holidays. If you take Easter for example, Bidwill will have a holiday from getting buses for 4 days of that period of time - it a very hard task for a majority of Bidwill residents to walk up to Luxford to get the nearest bus on these days - especially when the former Premier was promoting family fun days - not fun if you struggle just to get public transport which should be made readily available for all commuters.
We thank the management of Busways for have inspirational bus driver that compliment their customers support group!
He seemed to agree that Bidwill requires bus services on Sundays and also public holidays. If you take Easter for example, Bidwill will have a holiday from getting buses for 4 days of that period of time - it a very hard task for a majority of Bidwill residents to walk up to Luxford to get the nearest bus on these days - especially when the former Premier was promoting family fun days - not fun if you struggle just to get public transport which should be made readily available for all commuters.
We thank the management of Busways for have inspirational bus driver that compliment their customers support group!
Thursday, March 4, 2010
"Great To See 755 Busways Drivers Again!"
Today when I got on the bus on Bulolo Drive - I complimented the Busways driver for stopping around the corner from Luxford Road (as the bus was running a bit late). I was walking to the corner bus stop - short of reaching there!
Then a lady who knew Debbie said say, 'Thank you to Debbie and her group for getting the bus back, she lived on the Emerton side of Popondetta Road and said this was the first time she got the bus since the time tables were changed 11/10/2009 as she had to rely on other unreliable transport to get her to doctors etc. She was so delighted when she departed from the bus the prowled warm 'congratulations to all drivers!' I gave her Debbie's phone number for her to contact DEbbie and forward her congratulations to her!
I also thanked the driver and requested that it is reflected that to the Busways Management in Blacktown. Then I got off a bus - a Busways driver that knows me and is always pleasant - say to me - 'you must be happy that the 755 is back?' 'I replied I am - it was hard work without help from most politicians and I redirected the the question to him that he must be happy himself as there would be many happy faces catching buses now'
'He replied there so many happy faces thanking drivers and Busways for driving back on the 755 route - it makes less people rude and unkind - more polite and kind! It was also stated that the 758 had a lot of passengers getting buses a- this will aliate the heavy patronage on this service - and provide better services around the area!
I agreed as the joy is in the hearts that things were taken away from them, unbeknown!
Then a lady who knew Debbie said say, 'Thank you to Debbie and her group for getting the bus back, she lived on the Emerton side of Popondetta Road and said this was the first time she got the bus since the time tables were changed 11/10/2009 as she had to rely on other unreliable transport to get her to doctors etc. She was so delighted when she departed from the bus the prowled warm 'congratulations to all drivers!' I gave her Debbie's phone number for her to contact DEbbie and forward her congratulations to her!
I also thanked the driver and requested that it is reflected that to the Busways Management in Blacktown. Then I got off a bus - a Busways driver that knows me and is always pleasant - say to me - 'you must be happy that the 755 is back?' 'I replied I am - it was hard work without help from most politicians and I redirected the the question to him that he must be happy himself as there would be many happy faces catching buses now'
'He replied there so many happy faces thanking drivers and Busways for driving back on the 755 route - it makes less people rude and unkind - more polite and kind! It was also stated that the 758 had a lot of passengers getting buses a- this will aliate the heavy patronage on this service - and provide better services around the area!
I agreed as the joy is in the hearts that things were taken away from them, unbeknown!
Thursday, February 25, 2010
Courtesy Bus Driver
After close to five months of occasionally travelling on the limited service of Westbus 674 (I have choices of three buses 758, 780 and 674), I must warmhearted offer total compliments for the customer service that the driver who drove the bus yesterday at !0,02am reaching about 10.10pm.
His friendly smile, friendly conversation makes me realise that if you treat bus drivers correctly you will get the same response. After all they are human! When we spoke about Gasmata Crescent - he sort of knew were going back in that street and didn't really offer and dispute regarding travelling along Gsmata Crescent as he said he has driving on that route before.
I recommend a complimentary world of thank to Westbus for employing drivers that are not easily frustrated like this driver!
His friendly smile, friendly conversation makes me realise that if you treat bus drivers correctly you will get the same response. After all they are human! When we spoke about Gasmata Crescent - he sort of knew were going back in that street and didn't really offer and dispute regarding travelling along Gsmata Crescent as he said he has driving on that route before.
I recommend a complimentary world of thank to Westbus for employing drivers that are not easily frustrated like this driver!
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