Infoline Increased Tranport Services And Travel Time

One concerned mother, community member around West of Popondetta Road Whalan had contacted the 'Infoline', when the new time tables were introduced and was immediately transferred to the bus operator that looked after former deleted bus service.

Now she had to provide special education at a private school at Kemps Creek, with the time table pre 11/10/09 - her children did commute on the 755 bus service got off at Mount Druitt Interchange and then changed for Kemps Creek Bus. This all sounds easy so far.

The representative bus operator that spoke to her provide the following advice for her school children: 'Your children can commute onn the 745 to St marys (that runs along west of Popondetta Road) get off at St Marys train Station and hop on a train at St. Marys train station to Mount Druitt train station. Then your children can get the bus to Kemps Creek School!'

This is where customer service sometimes is not customer service. Here the two children had to obtain one extra mode of transport - thus allowing 15 minutes extra traveling time each way per day for travelling time as well - when if this bus operator realised around the corner at Luxford Road there was another bus operator providing service to Mount Druitt or even on Woodstock Road where the same bus operator providing the advice had another bus service to Mount Druitt.